The Rabbit Corkscrew
by Metrokane
(Click here)
Product Summary
Manufacturer: MetrokaneBrand: Metrokane
Product features:
- Cotton
- Machine washable
- Imported
Kitchen and Housewares Reviews of The Rabbit Corkscrew
Customer Review: Defective product, poor warrantee satisfaction
Summary: 1 Stars
I'd give zero stars if it was an option. Don't waste your time on this company.
My first Rabbit had a plastic handle. When it broke after several years of use, I replaced it with a metal handle Rabbit because it had 10-year warrantee. (I think the first one had a 2-year warrantee.)
The new Rabbit malfunctioned. A mission-critical piece of rubber tore, making the Rabbit useless. I sent the Rabbit to Metrokane per the package instructions. (I paid the postage and also had to enclose a check to cover *their* mailing costs.)
A week or so later, my Rabbit was returned to me without any repairs. Their note said that they couldn't find anything wrong with the thing. I phoned Metrokane to complain. They said that the rubber was not covered by the warrantee. I was told to get rubber glue to fix the thing. I checked the warrantee. Nowhere does it say that certain parts are not covered. Finally they agreed to replace it.
The replacement was defective. The Metrokane rep. copped an attitude when I complained, saying that I was probably using it incorrectly. (Remember, I'd owned a Rabbit and had used it for years, so I'm sure I knew how to use it.)
The company wouldn't send another Rabbit and I refused to spend more money to return the second defective product. I'm using a $10 knock-off now. It works every time.
Description of The Rabbit Corkscrew
Bid crumbling corks adieu. Award-winning design meets everyday convenience with this fast-as-lightning yet incredibly smooth-pulling corkscrew. Metrokane's Rabbit corkscrew opens any size wine bottle in just three seconds, and then automatically releases the cork. Features a user-friendly ergonomic design. Also includes a foil cutter. Handsomely packaged in a convenient storage case. Ten-year warranty.Corkscrews & Openers
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